General Order FAQs

To place an order, browse through our products, select the desired item(s), and add them to your cart. Once ready, click on the cart icon, proceed to checkout, fill in your details, and complete the payment.

No, you can place an order as a guest. However, creating an account allows you to track orders and access your order history easily.

Yes, your cart will be saved for a limited time. You can also use the wishlist feature to save items you love for future purchases.

Enter the coupon code in the designated field on the cart or checkout page and click “Apply.” The discount will be reflected in your order total.

Order Fulfillment and Issues
After placing your order, you will receive an email with a tracking link. You can also track your order by logging into your account and visiting the “Orders” section.
Once your order is confirmed, you will receive an email or SMS confirmation with your order details.

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Orders can be modified or canceled within 24 hours of placement. Contact our support team as soon as possible to request changes.
Shipping and Delivery
We offer standard and expedited shipping. Shipping costs and estimated delivery times are displayed during checkout.
Yes, you can request a specific delivery date during checkout. We’ll do our best to accommodate your request.
Currently, we ship only within [your country/regions]. International shipping will be available soon.
Returns, Exchanges, and Refunds
Yes, you can return or exchange a product within [return period] days of delivery. The item must be unused and in its original packaging. Visit our [Returns Policy page] for more details.
If you receive a damaged or incorrect item, contact our support team within [timeframe] of delivery. We will arrange a replacement or refund as per your preference.
Refunds are processed within [X] business days after we receive the returned item and verify its condition.
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